Product returns / Right of withdrawal
The company advises consumers to check products for defects upon receipt. Every order sent from the online store is thoroughly checked for the excellent condition of the products, however there is always the possibility of error.
Customers of the online store have the right to return the products they bought within 14 days from the date of receipt. Returns will only be accepted if the products in question are returned in excellent condition, unused or worn, in their original packaging, have not had =the manufacturer's trade labels removed and have not been washed or modified in any way. In any case the returned products must be accompanied by the cash register receipt or invoice and the receipts.
In order to exercise the right of withdrawal, the customer must inform the Company of his decision to withdraw, by written statement, by postal letter or by sending an email to giotakanata@yahoo.gr. The customer can also fill in the relevant return form found on the website (www.giotakanata.gr/Returns) and send it to the Company in the same ways as mentioned above.
In product returns the customer is charged with the return costs except in cases where:
a. Through fault of the online store, the order was executed incorrectly (wrong code or number) or upon delivery the item had packaging completely or for the most part damaged. In these cases the customer may not accept the receipt of the product from the beginning.
b. The product is defective and is verified as such by the Company.
Returns of products with the Company's expenses will be made either by the Company or by a cooperating courier company. Prior consultation with the company and formal agreement is required. Otherwise the return cost will not be accepted by the Company.
The return of the value of the products returned by the customer is completed within 14 calendar days from the date the Company receives the products, with the same means of payment used by the customer for the initial transaction, unless a different agreement is reached between the two parties.
Exceptions
The right of withdrawal does not apply in the following cases:
• Products that are not suitable for return for hygiene reasons such as: bottom swimsuit, one-piece swimsuit, underwear, tights, leggings.
• Products modified according to customer specifications and requirements.
For your convenience, please inform us about the return / replacement of a product at 210 9828859.
We will be happy to assist you.